Tag Archives: Agile Emotional Intelligence

What is Emotional Intelligence and Why Is It Important?

I recently created a significant training module on Agile Leadership. One of the key topics in that module is “Emotional Intelligence”.  I’m sure some people are wondering “What is emotional intelligence and why is it important?”  I’d like to summarize some of that here.

What Is Emotional Intelligence?

First, here’s a definition of “emotional intelligence”:

“Emotional intelligence is the ability to identify and manage your own emotions and the emotions of others. It is generally said to include three skills:

  • “Emotional Awareness
  • The ability to harness emotions and apply them to tasks like thinking and problem solving; and
  • The ability to manage emotions, which includes regulating your own emotions and cheering up or calming down other people”

https://www.psychologytoday.com/basics/emotional-intelligence

What Is Emotional Intelligence and Why Is It Important?

Why Is It Important?

Emotional intelligence is one of the most important skills of an effective leader. The reason that emotional intelligence is so important to leadership is that if you can’t control your own emotions; it will be difficult, if not impossible to be an effective leader.

Here’s a quote that sums up the value of emotional intelligence very well:

“We probably also know people who are masters at managing their emotions. They don’t get angry in stressful situations. Instead, they have the ability to look at a problem and calmly find a solution. They’re excellent decision makers, and they know when to trust their intuition.

“Regardless of their strengths, however, they’re usually willing to look at themselves honestly. They take criticism well, and they know when to use it to improve their performance.”

https://www.mindtools.com/pages/article/newCDV_59.htm

What Are the Benefits of Emotional Intelligence?

Here are some of the key benefits of developing emotional intelligence:

AreaImpact
Increased Leadership AbilityYour leadership approach will be based on sound, rational principles rather than being dominated by emotional responses
Increased Team PerformanceTeam members will feel much more comfortable and secure in a non-threatening team environment with no hidden agendas
Improved Decision-makingDecisions are made more objectively and rationally
Decreased Occupational StressThere will be less emotional tension involved in the work environment
Reduced Staff TurnoverThere will be fewer emotional flare-ups
Increased Personal Well-beingLearning to accept yourself and gain control of your emotions can lead to a much happier life

How Do You Improve Emotional Intelligence?

The following tips have been reproduced from the Mind Tools web site:

1. Observe How You React to People

“Do you rush to judgement before you know all the facts? Do you stereotype? Look honestly at how you think and interact with other people. Try to put yourself in their place, and be more open and accepting of their perspectives and needs.”

2. Look at Your Work Environment

“Do you seek attention for your accomplishments? Humility can be a wonderful quality, and it doesn’t mean that you’re shy or lack self-confidence. When you practice humility, you say that you know what you did, and you can be quietly confident about it. Give others a chance to shine – put the focus on them, and don’t worry too much about getting praise for yourself.”

3. Do a Self-Evaluation

“What are your weaknesses? Are you willing to accept that you’re not perfect and that you could work on some areas to make yourself a better person? Have the courage to look at yourself honestly – it can change your life.”

4. Examine How You React to Stressful Situations

“Do you become upset every time there’s a delay or something doesn’t happen the way you want? Do you blame others or become angry at them, even when it’s not their fault? The ability to stay calm and in control in difficult situations is highly valued – in the business world and outside it. Keep your emotions under control when things go wrong.”

5. Take Responsibility for Your Actions

“If you hurt someone’s feelings, apologize directly – don’t ignore what you did or avoid the person. People are usually more willing to forgive and forget if you make an honest attempt to make things right.”

6. Examine How Your Actions Will Affect Others

“Before you take those actions. If your decision will impact others, put yourself in their place. How will they feel if you do this? Would you want that experience? If you must take the action, how can you help others deal with the effects?”

Why Is This Particularly Important to Agile Project Management?

Check out my previous article on Agile Leadership and I think you will understand why effective leadership is extremely difficult and so important in an Agile environment with high performance teams.  Agile is based heavily on transparency and openness and if you can’t be open and transparent about who you are as a person, you will have a difficult time being effective in an Agile environment.

Overall Summary

Self-awareness is one of the biggest components of emotional intelligence.  Many people aren’t even aware of who they are as a person and don’t reveal that to others.  They live their lives behind a facade that is based on projecting an image of who they are to others that may not be very genuine and others can employees can see through that easily.

When I was a young manager many years ago, self-awareness training was a standard part of many companies’ management training curriculum.  

  • The idea was that, to be an effective leader, its important to be genuine and open with others and you can’t do that without self-awareness
  • Unfortunately, over the years, companies have cut back on that kind of training.  It was seen as frivolous and not essential and as pressure has mounted to reduce cost of operations, a lot of that kind of training has been cut

Additional Resources

I can’t really directly help you develop emotional awareness in my online training; however, I’ve added two new sections and twelve additional lessons on Agile Leadership and Emotional Intelligence in my online training that I think will be helpful to you to better understand how to develop an effective leadership strategy.

You will find much more detail on this in my Online Agile Project Management Training.

Emotional Intelligence in Agile – Why Is Emotional Intelligence Important?

The role of emotional intelligence in Agile is important to understand. It is a skill that is very difficult to master for many people.

Emotional Intelligence in Agile

What is Emotional Intelligence?

HelpGuide.org defines “emotional intelligence as follows:

“Emotional intelligence (EQ) is the ability to identify, use, understand, and manage emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict. Emotional intelligence impacts many different aspects of your daily life, such as the way you behave and the way you interact with others.”

Why is that so important in an Agile environment? It’s important because:

  • Agile relies so heavily on teamwork and open, honest, and
  • Transparent communication both within the team and with other stakeholders outside of the team.

Key Attributes Associated with Emotional Intelligence

HelpGuide.org goes on to define four key attributes associated with “emotional intelligence”:

CharacteristicDescription
Self-AwarenessYou recognize your own emotions and how they affect your thoughts and behavior, know your strengths and weaknesses, and have self-confidence
Self-ManagementYou’re able to control impulsive feelings and behaviors, manage your emotions in healthy ways, take initiative, follow through on commitments, and adapt to changing circumstances
Social AwarenessYou can understand the emotions, needs, and concerns of other people, pick up on emotional cues, feel comfortable socially, and recognize the power dynamics in a group or organization
Relationship ManagementYou know how to develop and maintain good relationships, communicate clearly, inspire and influence others, work well in a team, and manage conflict

Source: www.helpguide.org/mental/eq5_raising_emotional_intelligence.htm

The easiest way to see how this impacts the performance of Agile teams is to observe the behavior of someone who has a low level of emotional intelligence. Here is an example:

  • On an Agile team I’ve worked with, there was one particular individual who was very bright and intelligent but
  • He had a very strong and dominating personality and what I would consider a low level of emotional intelligence.

Here are some characteristics I saw – He:

  • Liked to be in control of everything. He wanted to be seen as the “hero” who is leading the entire effort. There was a saying on the team that if it’s not XX’s idea, it sucks
  • Was opinionated and confrontational, didn’t value other people’s perspective, and attacked other people openly in emails
  • Had a strong vested interest in his own ideas and proving himself “right”. He lost objectivity and wasn’t able to see different sides of a decision

Impact on an Agile Team

How does that impact the effectiveness of an Agile team?

  • It can stifle the contribution of others on the team. It’s well known that more minds can work better than one and the performance of a team is maximized when everyone on the team is fully engaged and actively contributing to decisions and the work of the team.
  • It can lead to poor decisions. Decisions may be biased in favor of one person’s point of view and may not objectively consider all aspects of the problem

Here’s some excellent additional reading on this subject:

http://www.helpguide.org/mental/eq5_raising_emotional_intelligence.htm

How Do You Acquire Emotional Intelligence?

I believe that the first and most important step is self-awareness. You have to be somewhat introspective and be able to look at yourself openly and honestly and also learn to be comfortable being open and transparent with others.

  • That doesn’t come naturally to all people and requires a certain amount of self-confidence to develop. Many people have a “shell” that they operate within and that “shell” can be either thick or thin.
  • There’s a concept that I learned a long time ago called the “Johari Window” that is still valid today.

The Johari Window

The Johari Window is a tool that is used to analyze someone’s level of self-awareness. It breaks up people’s self awareness into four quadrants:

AreaDescription
Open/Free AreaPersonality attributes and characteristics that are known to yourself and to others
Blind AreaPersonality attributes and characteristics that are known to others but not by yourself
Hidden AreaPersonality attributes and characteristics that are known by yourself but not by others
Unknown AreaPersonality attributes and characteristics that you are not fully aware of and others are also not aware of

Source: http://en.wikipedia.org/wiki/Johari_window

Alan Chapman has created a very nice diagram that shows the relationship of these four quadrants:

Johari Window Model

Source: http://www.businessballs.com/johariwindowmodeldiagram.pdf

Key Points

The key points are:

  • People who have a high level of self-awareness and who are also open and transparent in their behavior with others:
    • Have a relatively large quadrant one (Open/Free Area)
    • The other quadrants are relatively small
  • The objective of increasing your self-awareness, openness, and transparency is to:
    • Increase the size of quadrant one (Open/Free Area)
    • Relative to the size of the “Blind” and “Hidden” quadrants.
  • Another objective is to more fully develop your true potential through self-discovery of skills, attributes, and characteristics in the “Unknown” area that neither you or others you interact with are fully aware of.

How Do You Develop Self Awareness?

Years ago, I can remember many companies made self-awareness training a key part of their management development curriculum for new managers:

  • The principle behind that was that you couldn’t be very effective as a manager if you had a hidden personal agenda and
  • You weren’t open and transparent in your relationships with other people
  • Your employees will recognize the external veneer that you put on, see right through it, and lose respect for you

Unfortunately, over the years, many companies have cut back on that kind of training.

  • It was perceived as too “touchy-feely” and when times got tough, it was one of the first things that got cut because it was not seen to have a direct contribution to company profitability.
  • The relationship to company profitability may be indirect, but I think it is just as essential today for managers and even more important for people participating in Agile teams.

There are some exercises that can be done with Agile teams to develop higher levels of self awareness. For example, here’s a Johari Window self-assessment tool:

http://kevan.org/johari

Overall Summary

Emotional Intelligence is important in an Agile environment.

  • It is essential for creating an environment of trust where people feel comfortable with being open and honest with others in a small group
  • Once people have become comfortable with doing that in a small group, they can then take more risks and practice the same behavior outside of that small protected group environment
  • Self-awareness is a very important skill for achieving emotional intelligence. You must be able to see yourself openly and honestly in order to improve

Additional Resources

You will find much more detail on this in my Online Agile Project Management Training.