I just finished creating a significant training module on Agile Leadership and one of the key topics in that module is “Emotional Intelligence”. I’m sure some people are wondering “What is emotional intelligence and why is it important?” I’d like to summarize some of that here.
What Is Emotional Intelligence?
First, here’s a definition of “emotional intelligence”:
“Emotional intelligence is the ability to identify and manage your own emotions and the emotions of others. It is generally said to include three skills:
- Emotional awareness;
- The ability to harness emotions and apply them to tasks like thinking and problem solving; and
- The ability to manage emotions, which includes regulating your own emotions and cheering up or calming down other people.”
Why Is It Important?
Emotional intelligence is one of the most important skills of an effective leader. The reason that emotional intelligence is so important to leadership is that if you can’t control your own emotions; it will be difficult, if not impossible to be an effective leader.
Here’s a quote that sums up the value of emotional intelligence very well:
“We probably also know people who are masters at managing their emotions. They don’t get angry in stressful situations. Instead, they have the ability to look at a problem and calmly find a solution. They’re excellent decision makers, and they know when to trust their intuition.”
“Regardless of their strengths, however, they’re usually willing to look at themselves honestly. They take criticism well, and they know when to use it to improve their performance.”
What Are the Benefits of Emotional Intelligence?
Here are some of the key benefits of developing emotional intelligence:
- Increased leadership ability because your leadership approach will be based on sound, rational principles rather than being dominated by emotional responses
- Increased team performance because team members will feel much more comfortable and secure in a non-threatening team environment with no hidden agendas
- Improved decision-making because decisions are made more objectively and rationally
- Decreased occupational stress because there will be less emotional tension involved in the work environment
- Reduced staff turnover because there will be fewer emotional flare-ups
- Increased personal well-being because learning to accept yourself and gain control of your emotions can lead to a much happier life
How Do You Improve Emotional Intelligence?
The following tips have been reproduced from the Mind Tools web site (https://www.mindtools.com/pages/article/newCDV_59.htm):
- Observe how you react to people – “do you rush to judgement before you know all the facts? Do you stereotype? Look honestly at how you think and interact with other people. Try to put yourself in their place, and be more open and accepting of their perspectives and needs.”
- Look at your work environment – “Do you seek attention for your accomplishments? Humility can be a wonderful quality, and it doesn’t mean that you’re shy or lack self-confidence. When you practice humility, you say that you know what you did, and you can be quietly confident about it. Give others a chance to shine – put the focus on them, and don’t worry too much about getting praise for yourself.”
- Do a self-evaluation – “What are your weaknesses? Are you willing to accept that you’re not perfect and that you could work on some areas to make yourself a better person? Have the courage to look at yourself honestly – it can change your life.”
- Examine how you react to stressful situations – “Do you become upset every time there’s a delay or something doesn’t happen the way you want? Do you blame others or become angry at them, even when it’s not their fault? The ability to stay calm and in control in difficult situations is highly valued – in the business world and outside it. Keep your emotions under control when things go wrong.”
- Take responsibility for your actions – “If you hurt someone’s feelings, apologize directly – don’t ignore what you did or avoid the person. People are usually more willing to forgive and forget if you make an honest attempt to make things right.”
- Examine how your actions will affect others – “before you take those actions. If your decision will impact others, put yourself in their place. How will they feel if you do this? Would you want that experience? If you must take the action, how can you help others deal with the effects?”
Why Is This Particularly Important to Agile Project Management?
Check out my previous article on Agile Leadership and I think you will understand why effective leadership is extremely difficult and so important in an Agile environment with high performance teams. Agile is based heavily on transparency and openness and if you can’t be open and transparent about who you are as a person, you will have a difficult time being effective in an Agile environment.
How Can I Learn More to Improve My Skills?
Self-awareness is one of the biggest components of emotional intelligence. Many people aren’t even aware of who they are as a person and don’t reveal that to others. They live their lives behind a facade that is based on projecting an image of who they are to others that may not be very genuine and others can employees can see through that easily.
When I was a young manager many years ago, self-awareness training was a standard part of many company’s management training curriculum. The idea was that, to be an effective leader, its important to be genuine and open with others and you can’t do that without self-awareness. Unfortunately, over the years, companies have cut back on that kind of training. It was seen as frivolous and not essential and as pressure has mounted to reduce cost of operations, a lot of that kind of training has been cut.
I can’t really directly help you develop emotional awareness in my online training; however, I’ve added two new sections and twelve additional lessons on Agile Leadership and Emotional Intelligence in my online training that I think will be helpful to you to better understand how to develop an effective leadership strategy. Check out the enhancements I’ve just completed in my Advanced Agile Project Management course.